REFUND POLICY
This Refund Policy uniformly standardizes the return, exchange, and refund rules for all organic baby clothing and baby essential orders on the website, clarifying user service rights, product return qualification standards, processing procedures, refund cycles, and special exception scenarios for all global customers.
We provide a unified 60-day long return service window for all commodity orders. All return applications must be officially initiated within 60 calendar days after customers receive their packages. Any return requests submitted beyond the valid time limit will not be eligible for official review and processing.
To meet return qualification standards, all returned baby garments and essentials must maintain complete original factory packaging, unused and unworn status, intact fabric appearance, complete tags, and supporting accessories. Products must be free from stains, damage, wear, water soaking, and artificial modification traces.
As baby clothing belongs to intimate wearable products, we implement strict product condition inspection standards for returned goods to ensure public health and safety for all customers. Opened products with obvious use traces, personal wearing marks, or irreversible damage will not meet return eligibility requirements.
Customers need to independently initiate return applications through official website channels and provide accurate order information and detailed return reasons. For returns caused by product quality problems, fabric defects, wrong item delivery, or damaged goods, customers need to provide real picture evidence for official verification.
All return applications must obtain official platform approval before customers can send back goods voluntarily. Packages returned without official authorization will not be accepted by the warehouse, and the platform will not bear logistics risks and refund responsibilities for unauthorized returns.
Return shipping expenses are borne independently by customers. Our global free shipping policy only applies to initial outbound order delivery services and does not cover return logistics costs. The original shipping fee of the order is non-refundable and will not be included in refund settlement amounts.
After returned packages arrive at the designated warehouse address, our professional inspection team will conduct comprehensive inspection and evaluation of product appearance, fabric condition, packaging integrity, and usability to confirm whether the goods meet official return standards.
After the return application is officially approved and passes warehouse inspection, we will initiate the refund process uniformly. The standard refund processing cycle is 5 to 10 business days, and all funds will be returned to the original payment account path used by customers during checkout.
The actual arrival time of refund funds is affected by the processing efficiency of third-party payment institutions and bank systems. The platform completes all internal refund operations within the specified cycle, and fund delays caused by external financial systems are beyond our control scope.
All discounted seasonal products and promotional merchandise enjoy the same 60-day return window and 5–10 business days refund cycle as regular-priced goods. We do not set discriminatory return restrictions for preferential products to ensure equal after-sales protection for all customers.
We support both full order returns and partial product returns according to actual order conditions. For orders containing multiple baby clothing items, customers can apply for separate returns of single eligible products, with refund amounts calculated based on corresponding commodity unit prices.
We do not support return and refund applications caused by personal subjective preference differences, improper washing damage, unauthorized modification, improper use, and failure to purchase suitable sizes without product quality problems.
After the refund process is successfully completed, the corresponding product after-sales service rights and quality guarantee rights of the order will be terminated. Customers who need to repurchase products can place new orders to obtain complete service and quality protection.