SHIPPING POLICY
This Shipping Policy uniformly stipulates all order processing standards, global logistics rules, free shipping rights, delivery cycle specifications, and responsibility division mechanisms for all orders on the official website, applicable to all global customer orders without regional differentiation.
We implement a full global free shipping policy for all sitewide orders with no minimum order amount threshold. Every customer from any global region can enjoy free standard outbound shipping services after completing order payment, with no hidden shipping fees, handling charges, or regional surcharges.
The unified official order processing cycle is 1 to 3 business days. After customer payment is successfully verified and confirmed, the warehouse team will complete commodity inspection, sorting, safe packaging, and outbound delivery within the specified cycle. Business days exclude weekends and official statutory holidays.
We adopt a unified global delivery standard for all orders worldwide, with a fixed delivery cycle of 6 to 12 business days from the date of outbound shipment. There is no differentiated delivery time setting for different countries and regions to ensure equal and consistent service experience for all global customers.
We do not provide additional expedited shipping services, paid fast delivery channels, or customized logistics solutions. All orders uniformly adopt standard free shipping services and fixed delivery cycles to maintain global service fairness and standardized operation.
After the order is successfully shipped, the system will automatically generate an official tracking number and synchronize it to the user order background. Customers can query real-time package transportation status and logistics progress through official tracking channels at any time.
During global cross-border transportation, packages may encounter routine customs inspection, temporary detention, and official document verification procedures. All customs links belong to normal international logistics processes and are beyond the platform’s direct control and acceleration scope.
All platform orders are uniformly settled in United States Dollars. Our free shipping policy only covers standard outbound logistics costs of the platform. Any local import tax, customs duty, and administrative fee incurred during cross-border entry shall be independently borne by customers in accordance with local regulatory requirements.
Customers must ensure that the submitted shipping address is complete, accurate, detailed, and deliverable before completing payment. Address errors, missing unit information, invalid postal codes, and undeliverable addresses will lead to delivery failure and package return, with relevant responsibilities and costs borne by customers.
If logistics tracking information is stuck, delayed, or abnormal during transportation, customers can submit official inquiry applications through website service channels. We will actively verify logistics status with cooperative carriers and feed back the latest progress and processing solutions in a timely manner.
For packages officially confirmed lost or damaged by carrier assessment, we will provide compliant solutions such as re-delivery or full refund according to specific order conditions to fully protect customers’ legitimate shopping rights within policy rules.
If packages are returned to the warehouse due to unsuccessful delivery, recipient refusal, customs clearance problems, and long-term unclaimed status, the original free shipping qualification of the order will be automatically consumed. Secondary re-delivery requires customers to bear corresponding logistics costs independently.
We will timely update and adjust Shipping Policy terms according to global logistics channel optimization, international transportation rule changes, and platform service upgrades. All updated policy content will be displayed on the official page in real time, and subsequent orders will implement the latest service standards.